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Return & Refund Policy
Table of Contents
Overview
- Voice7 is committed to only selling high quality items but we do understand there may be a time when a customer need to return a purchased item.
- We hope that you will be happy with the purchased item(s) but if you decide if the purchased item is not right for you, you can return for exchange or refund.
30 Days Refund Policy
We are offering 30 days return policy on all items. The following points will be considered and implemented:
Damaged / Faulty Item Received:
If the received goods are damaged or faulty. In such case, customer must contact us within 1-2 days of delivery. After 2 days of delivery, no damage claim will be accepted.
Item(s) Not As Described:
If the received goods are not as described, you can return for exchange/refund. We (seller) will pay the returned postage cost. We can either share the return label with customer or the customer will return at his/her own cost after contacting us. We will refund the postage on arrival for sure.
Color Matching Issue:
Please note that we don’t guarantee if the purchased item’s color will match to your existing bedding or not. We usually don’t accept return in such case because the colors might be different due to your Mobile or Computer screens resolution settings.
No Amended Return:
Item(s) must not be returned after any amendment. We accept return in original packing.
Delivery Issue / Item Not Received:
We take full responsibility for guaranteed delivery and the delivery issue does not occur very often.
In case of no item delivery, we will process a full refund after some investigation. Customer should help us in resolving the delivery issue because sometime the courier drivers hand over the package to neighbors in the absence.
Exchange Policy
Customer can return an item for exchange within 30 days. If item is as described and non-faulty, then buyer will pay the return postage cost and we will send the replacement item at our own cost.
RETURN RULES
- 1) Customer need to contact us first before returning a purchased item.
- 2) Item(s) must be returned in original packaging / box.
- 3) Preferred courier for return is HERMES.
WHO WILL PAY THE RETURN POSTAGE?
1) If seller is guilty, then we (seller) will pay the return postage cost. There is an exception for color matching scheme with the existing bedding items.
2) If seller is not guilty, then buyer will pay the return postage cost.
Contact us
Email us at info@voice7.uk 24 hours a day, 7 days a week. We will try our best to respond to your questions as soon as we can. Live Chat available through WhatsApp, we response as soon as possible or Contact us.
